FAQ

We do not have a physical location and instead, are a group volunteers who work out of our homes in BC, WA and Alaska. We live throughout the Lower Mainland, the Interior, Vancouver Island as well as Seattle and Anchorage Alaska! 

I CAN’T GET TO THE AIRPORT, CAN YOU SEND THE DOG TO ME?

Unfortunately, no. We require all adopters (or designated representative) to pick up their dog when it arrives at the Vancouver International Airport (or Seattle). 

CAN I ADOPT A HYPO-ALLERGENIC DOG FROM LOVED AT LAST?

Unfortunately, no. Most dog allergies are actually caused by a protein in the dog’s saliva (and to a smaller extent, in their dander) and not from shedding. Therefore, no dog breed is truly hypoallergenic although some (like poodles) may be more allergy-friendly. As a result of this, plus the fact that our dogs are of mixed heritage, none of our dogs would be considered “hypo-allergenic”. If you are unsure whether you or someone in your family has a dog allergy, we recommend seeing your doctor for allergy testing. If you or a family member has mild allergies, you will need to consider how they would be managed should there be an allergic reaction to a dog. If you have severe allergies, you will need to find a way of managing them prior to applying for a dog.

CAN I MEET A DOG BEFORE DECIDING TO ADOPT?

If you are applying for a local dog, you are certainly welcome to meet the dog once your application has been approved. However the majority of our dogs are living in overseas shelters so you will not have the opportunity of meeting the dog before committing to his or her adoption. As a result, we try to put as much information as we possibly can into the dog’s biography so you have details on the dog’s personality, energy level, likes, dislikes and any other particulars that the shelter is able to provide. We try to include as many pictures as we can and in some cases, videos as well. We recognize that due to our format, not all adoptions will be successful and do offer a 14 day trial period before the balance of the adoption fee is processed.

WHY ARE THERE SO MANY QUESTIONS ON YOUR APPLICATION FORM?

Each question we ask has been carefully considered to be important in helping us determine if we think an adoption will be successful. Keep in mind that we don’t know who you are, what your level of experience is, or how dedicated you are to exercise and training. The information you provide will help minimize the risk of a mismatched adoption. For example, we don’t want to match a high-energy dog with a couch potato (or vice-versa!) or match a marathon runner with a small, senior dog who has low exercise requirements. 

WHY IS THERE AN ADOPTION FEE?

As a fully non-profit organization, we rely heavily on adoption fees to help us cover the costs of vet visits, fostering expenses and airport costs (to name a few!) We send more than two-thirds of the adoption fee back to the dog’s rescuer to help them recoup some of the cost of the flight and the cost of preparing the dog for the flight (vet visits, vaccinations, etc.) Still, in most cases, costs are much greater than the adoption fee. We then rely on the generosity of our donors to help cover additional expenses. For a breakdown of the costs that the adoption fee covers, please visit the Meet Our Dogs page. 

HOW LONG DOES THE APPLICATION PROCESS TAKE?

From the time your application is submitted, the entire application process takes anywhere from one to three weeks. This allows time for screening, conducting the Phone Interview and Home Check, and submitting the application to our Approval Team for final approval.

ASSUMING I’M APPROVED, HOW LONG DOES IT TAKE TO GET MY DOG HERE?

It depends on where your dog will be flying from and how long it takes the shelter to find a Flight Volunteer who can accompany your dog on the plane to Vancouver (or Seattle). Everyone involved is motivated to get your dog to you as quickly as possible! However, we are limited by the availability of flights and finding Flight Volunteers. Plus there are other factors such as time of year which can influence when a dog flies because some airlines have temperature restrictions that will not allow dogs to fly in hot weather – even if the flight is booked and a Flight Volunteer has been found.

ARE RESCUE DOGS HOUSE TRAINED?

Most of our dogs have been living on the streets and so it is not uncommon for a new rescue to have an accident or two indoors until they get used to their new routine and become familiar with their surroundings. If your dog has an accident indoors, quietly clean it up. NEVER scold or punish your dog for an accident. Your dog won’t be able to comprehend what he has done wrong and scolding will only confuse him and teach him to fear and mistrust you. Instead, make sure you are giving your dog lots of potty breaks, watch for cues that your dog has to go, and reward when he goes outside. Young dogs may benefit from having pee pads inside the house. If you are not prepared for accidents inside your home, please do not apply to adopt a shelter dog!

WHY WAS MY APPLICATION DENIED?

If your application is not approved, try not to take it personally! There are many reasons that an application is not approved and a denial is not necessarily a reflection on you, your home or your ability to give a dog a wonderful home. However, we did feel that one or more answers on your application suggested that one of our shelter dogs would not be a good fit. We would encourage you to apply at a different rescue or search for a local dog that you will be able to go and meet first.